Shipping policy
At Strivo, we strive to deliver your order as quickly and smoothly as possible. Below you'll find important information about order processing, shipping, tracking, and delivery.
Order Processing
We work hard to process and dispatch all orders as quickly as possible.
Most orders are processed within 1–3 business days after your order is placed.
Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Times
United States
- Processing Time: 1–3 Business Days
- Estimated Delivery: 5–8 Business Days
Estimated delivery times are provided for convenience and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside our control.
Free Shipping
We proudly offer FREE Standard Shipping on all U.S. orders.
Shipping Insurance
Optional shipping insurance may be available at checkout.
If selected, your order will be covered against eligible loss or damage during transit, subject to the terms and conditions of the insurance provider.
If you experience any issues with your shipment, please contact our support team. We'll work with you and the shipping carrier to help resolve the issue as quickly as possible.
Tracking Your Order
Once your order has shipped, you'll receive a confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become available after your package has been dispatched.
If you do not receive your tracking information or need assistance locating your order, please contact our support team.
Incorrect Shipping Information
Please carefully review your shipping address before placing your order.
If you notice an error, contact us as soon as possible. If your order has not yet been shipped, we'll do our best to update your shipping information.
Unfortunately, once an order has been shipped, we cannot guarantee that shipping details can be changed.
Shipping Delays
While most orders arrive within the estimated delivery window, occasional delays may occur due to carrier operations, weather, customs processing (for international orders), holidays, or other circumstances outside our control.
If your order is significantly delayed, please contact our support team and we'll be happy to assist you.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible with your order number and any relevant details.
If your tracking shows your package as delivered but you have not received it, we recommend checking with household members, neighbors, or your local delivery carrier first.
If you purchased shipping insurance, we'll gladly assist you with the claims process where applicable.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges, if applicable, are the responsibility of the customer.
Strivo is not responsible for delays caused by customs clearance procedures.
Split Shipments
To ensure the fastest possible delivery, some orders may be shipped in multiple packages from different warehouse locations.
If your order is shipped separately, you'll receive tracking information for each shipment whenever available.
Contact Us
If you have any questions regarding your order or shipping, our support team is here to help.
Email: supportstrivo@gmail.com