Refund policy

Refund Policy

At Strivo, your satisfaction is our priority. That's why we proudly offer a 90-Day Money-Back Guarantee.

If you're not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.

Eligibility

To be eligible for a refund:

• Your return request must be submitted within 90 days of delivery.
• The product should be returned in its original condition whenever possible.
• Proof of purchase may be required.

To begin a return, please contact our support team at:

supportstrivo@gmail.com

Please do not send products back without contacting us first, as we'll provide the correct return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and photos of the issue.

We'll work quickly to resolve the problem by providing a replacement or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at:

supportstrivo@gmail.com

Exchanges

If you received a damaged or defective item, we'll gladly send you a replacement.

If you would like to exchange your item for another reason, please contact our support team and we'll be happy to assist you.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.

If the return is due to our error, Strivo will cover the return shipping costs.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we'll do our best to accommodate your request.

Once an order has been shipped, it can no longer be canceled and must follow our standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: supportstrivo@gmail.com